Retail leaders anticipate that former President Trump will reverse or reduce many of the tariffs that have burdened supply chains and driven up costs. Executives cite recent rhetoric and past trade patterns as indicators that easing tariffs could be a key part of Trump's economic agenda. The potential shift is already influencing business planning and global sourcing strategies across the retail sector.
David Keeling, nominee for OSHA chief, emphasized the importance of strengthening workplace safety standards and expanding protections against workplace violence in his Senate testimony. His agenda includes bolstering inspection efforts, modernizing safety frameworks, and addressing emerging risks in retail and industrial environments. Keeling’s testimony signals a more proactive and preventive approach to safeguarding workers across sectors.
Retailers stand to lose billions annually due to poor checkout experiences, from slow load times to confusing interfaces that frustrate customers. A new report underscores that even minor hiccups in the online or in-store checkout journey can trigger cart abandonment and erode customer loyalty. Brands are urged to invest in seamless, intuitive checkout systems to protect revenue and enhance shopper satisfaction.
The NRF outlines eight evolving fraud tactics plaguing retailers, including digital refund fraud, account takeovers, and organized retail crime syndicates. These schemes are growing more sophisticated, exploiting both online vulnerabilities and in-store loopholes. Retailers are advised to enhance detection tools, train employees, and tighten policies to stay ahead of these costly threats.
Amazon and Walmart are reportedly exploring the launch of their own stablecoins to slash transaction fees and streamline digital payments. By bypassing traditional banking networks, the retail giants aim to cut billions in processing costs while increasing control over customer transactions. If realized, this move could revolutionize the retail payments landscape and intensify debates over the future of decentralized finance.
Strategic master, author and organizational psychologist Dr. Patrick Lencioni stated, "The enemy of accountability is ambiguity, and nothing creates more ambiguity than a leadership team that fails to engage in productive conflict around important issues." It’s been proven that management teams whose members challenge one another’s thinking develop a more complete understanding of the choices, create a broader array of options, and ultimately guide organizations to the most effective decisions in competitive environments.
If productive conflict is the key to finding the most optimal solutions for your company, why do internal team disagreements turn unproductive and even sometimes personal? And how should you manage seemingly emotional or irrational behavior when it arises? According to Stanford University professor Kathleen M. Eisenhardt, you keep it from going there.
Here’s the six tactics she suggests for managing interpersonal conflict within your teams for the most productive “fight:”
Work with more, rather than less information on the basis of facts
More information is better (as long as the information is based on facts and recent data). More information about a debated issue may seem like a hinderance, but it actually encourages people to focus on issues, not personalities. It also avoids time spent on useless arguments based on ignorance. Research also shows that there is a direct link between reliance on facts and low levels of interpersonal conflict.
Develop options to enrich the debate
Teams with low instances of interpersonal conflict developed multiple alternatives when considering options to solve a strategic challenge. The best teams in Eisenhardt’s studies were often debating four or five options at once.
Share commonly agreed upon goals
Obviously, it is important to create goals that are clearly communicated. The key with this point is to frame the creation of those strategic goals as collaborative, not competitive. If team members feel they are working toward a common goal, they are less likely to see themselves as either winners or losers. But more importantly, they are more likely to learn from others vs. feeling like they are competition with them.
Inject humor into the process
The point of this one is pretty obvious. Humor relieves tension and promotes collaboration. Plus a positive mood makes team members relaxed with their defenses down. So, don’t drag your boss for that awkwardly timed dad joke.
Maintain a balanced power structure
This point reiterates the importance of ‘balanced power structures’ which means the head person has the final decision making power but other members of the team have hierarchical power based on their own well-defined area of responsibility. Flat organizations where no one truly leads by making final decisions creates high levels of internal friction.
Resolve issues without forcing consensus
Basically, not everyone has to agree with the final decision BUT everyone should feel like they debated the relevant options and were heard throughout the process. This process is called ‘consensus with qualification’ – here’s how it works: Executives talk over an issue and try to reach consensus. If they can, the decision is made. If they can’t, the most senior member makes the decision, guided by input from the rest of the team. But the point is, a decision is made. Interestingly, people are willing to accept outcomes they disagree with as long as they believe the process was fair.
And if you’re thinking, “Oh, this is just great, Amber – a more complex process to slow down an already intense process.” Wrong-o. Research shows that creating and utilizing these six tactics actually speeds up the process instead of slowing it down.
More importantly – MOST importantly – remember the opposite of conflict isn’t peace. The alternative to NOT having productive conflict within your team is apathy and disengagement. A slight play on Mr. Lencioni’s quote – the enemy of productive teams is apathy so practice these six tactics to build a strong team ready for any ‘fight’ that comes their way!
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AG Bondi: LA Looters Will Be Charged Under Hobbs Act
Attorney General Pam Bondi on Wednesday said the Department of Justice will be using the Hobbs Act to prosecute rioters in Los Angeles who have vandalized businesses.
Congress passed the Hobbs Act in 1946 to combat racketeering in labor-management disputes, which were frequent at the time.
The Supreme Court ruled in U.S. v. Culbert in 1978 that the Hobbs Act was not limited to acts of racketeering but included robbery and extortion traditionally addressed through state laws.
West Virginia man charged for alleged bomb threats at Kroger and Walmart, says he was working with German terrorist group
A West Virginia man is facing serious charges after allegedly threatening two local businesses with acts of terrorism just months apart.
Leroy R. Koepfinger Jr., 58, of Weirton, has been indicted on two counts of making terroristic threats, according to 7News media partner the Herald-Star. Prosecutors say Koepfinger made alarming claims at the Weirton Kroger and Walmart stores in separate incidents earlier this year.
The first incident happened on January 9. According to the indictment, Koepfinger allegedly told a Kroger employee that he was working with a German terrorist group planning to bomb all Kroger locations.
Chicago Man Faces Felony after $400,000 in Stolen Merchandise Recovered
A 57-year-old Chicago man is facing a Class 1 Felony Theft charge after the Sheriff’s Police Organized Retail Crime Unit recovered approximately $400,000 in stolen fitness equipment and other goods taken during area cargo thefts, Cook County Sheriff Thomas J. Dart announced today.
In April, the Unit began an investigation after they learned that fitness equipment taken during a cargo theft in Joliet was being sold by an individual on Facebook Marketplace.
After identifying the seller as Isadore House, undercover ORC investigators purchased multiple pieces of fitness equipment from him over the course of several weeks at a storefront in Chicago and at a storage unit he controlled.
Safe and Open: Rethinking Retail Loss Prevention Without Compromising the Experience
Locked cases and restrictive access may deter theft—but they’re also driving customers away. In our latest insights article, “Safe and Open,” we explore a smarter approach to retail loss prevention—one that protects profits, people, and the shopper experience.
Learn how Gatekeeper Systems’Purchek® solution quietly stops pushout theft without confrontation, while FaceFirstAI-enabled face matching helps identify repeat offenders in real time. Together, these technologies offer a dual-layered, intelligent defense that keeps stores open, safe, and welcoming.
📍 Join us at NRF PROTECT 2025to explore how we’re reshaping retail safety. 🗓️ June 23–25 | Booth 622 (Gatekeeper Systems) & Booth 308 (FaceFirst)
Three priorities for surviving retail supply chain disruption
Global retail supply chains have faced unprecedented disruption over the past decade, driven by COVID-19, artificial intelligence advances, tariffs, and attacks on shipping routes, forcing industry leaders to constantly adapt amid ongoing uncertainty.
According to Kearney, companies must focus on three key shifts: what people are buying, how they’re buying, and why they’re buying.
The Director of Loss Prevention is responsible for both asset protection and loss prevention, preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance across the company. This position utilizes a variety of tools and resources to minimize loss to the company. The Director of Loss Prevention improves company profitability by developing and maintaining effective policies and procedures to reduce exposure to theft and increase team member awareness. This single incumbent position takes initiative in identifying issues and bringing solutions to the stakeholders and partnering with department and store leaders.
Employees confront alleged shoplifters trying to flee store in dramatic footage: ‘Amazing work’
In dramatic footage shared online, two employees at a pharmaceutical retailer have been praised for their bravery in preventing two alleged teenage shoplifters from escaping the store.
The clip, shared on Instagram by @its_called_straya, shows the two male Chemist Warehouse employees in uniform using their bodies to block the exit, effectively stopping the teens from attempting to flee.
The video begins showing the standoff as the alleged shoplifters try to negotiate their way past the employees.
One of the teens can be heard saying, “Get out of my face, move,” as she attempts to push past the workers.
Despite the pressure, the employees remain calm and refuse to budge.
California report examines impacts of new retail theft law
Retail theft drew major headlines across California last year, as a statewide voter initiative targeting the issue took center stage.
That initiative — Proposition 36 — passed overwhelmingly, increasing penalties for certain theft and drug crimes. Now in effect for six months, the new law is a main focus in a report released Thursday by the state Legislative Analyst’s Office.
The report offers no hard opinions, but instead highlights how changes in the law expand law enforcement power over retail theft, points to how it could impact crime rates and provides questions for lawmakers to tackle as they continue to work on the issue.
“Retail theft has implications for economic outcomes, as well as a sense of safety, well-being, and fundamental quality of life for Californians,” the office wrote.